Help FAQ

Click on the questions to be linked to the answers.

• General
  • How can we place an Order?
  • How can we Request a Quotation?
  • What is the difference between an Order and a Quotation?
  • What are the advantages of shopping online with Globalmediapro?
  • Why do we need to register to shop with Globalmediapro?
  • Is registration free?
  • Can you quote for a product list we have emailed/faxed you?
  • Can you send us your price-list?
  • Can you send us your catalogue?
  • Can you supply products not listed on the website?
  • Do you sell second-hand equipment?
  • How precise is the stock information (In Stock) on the website?
  • How can we change an existing Order?
  • How can we change the Tax Invoice?
  • What is your schedule concerning public holidays?
  • Can you confirm price, availability or delivery date of one of your products?
  • How can we communicate with Globalmediapro?
  • Why don't you have a call center we can contact?
  • We would like to place a large order. Can we deal with someone in person?
  • Jobs at Globalmediapro?
  • Manufacturer's restrictions
• Transport
  • How does your tracking system work?
  • How fast do you deliver?
  • Which countries can you deliver to?
  • Which country do you supply from?
  • Can we collect our equipment from your office?
  • Can we collect our equipment from your warehouse?
  • Can our courier/shipper collect our equipment from your warehouse?
  • Our order was sent but has not arrived in the expected time. What should we do?
  • Our order was not supplied within the Estimated Delivery Time. Why?
  • Our order was not supplied within the Estimated Delivery Time. What can we do?
  • How to make sure our Ship To address is understood by the courier?
• Guarantee
  • Do you provide guarantee support for your goods?
• Pricing
  • Your prices are constantly changing. How can we get the best prices?
  • Does your price include Import Duty and taxes?
  • EU. Do we pay more Import Duty and VAT if you supply from outside the EU?
  • EU. Our company is VAT registered. Can we we receive goods VAT free?
  • EU. Can we tell you to supply us from your UK office VAT paid?
  • Quantity discount
  • Discounts
  • Daily Deal
  • RESELLERS. Is VAT (GST) a trade barrier?
• Payment
  • What forms of payment do you accept?
  • What is the most recommended payment method?
  • In which currencies do you accept payments?
  • What currency should I choose for my payment?
  • How can we add credit to our account with Globalmediapro?
  • How can we use the credit balance in our account with Globalmediapro?
  • How can regular customers pay more easily?
  • Can our order be paid by a third party (not the Bill To entity)?
  • Our bank account has a nickname. Is this a problem?
  • What is a Payment Reference?
  • What happens if we have paid without the correct payment reference?
  • We forgot to use the numeric payment reference. Can you identify us by the payer's name?
  • Our bank sent an MT199 reference amendment to the Globalmediapro bank some time ago. Why have you not processed the payment?
  • Correspondent bank?
  • What are BEN, SHA, OUR payment instructions?
  • What is SWIFT?
  • What is MT103 (SWIFT)?
  • What is SEPA payment?
  • What is LVTS (Large Value Transfer System) in Canada?
  • What is an IBAN account?
  • What is wire transfer / telegraphic transfer?
  • Can we pay by credit card?
  • Can we pay with a credit card on the telephone?
  • Can we pay in cash at your offices?
  • Can we pay using an escrow service?
  • Can our bank payment get lost?
  • Handwritten payment instruction vs electronic payment instruction?
  • How can we check if you got our payment?
• Technical
  • How to compile a camera set?
  • How compatible are the Compatible Products listed on the product page?
  • How can we find more technical information about your equipment?
  • What products from your website can be used with NTSC equipment?
  • Broadcasting system in my country?
  • Why do Globalmediapro not answer technical questions placed on the Contact Us page?
  • What is the difference between models with similar names?
  • How to choose a camcorder light?
  • How to choose batteries and chargers?
  • How to calculate the required battery Capacity and Power?
  • Summary Table: Globalmediapro V-Mount Batteries and Chargers
  • Summary Table: Globalmediapro Gold Mount Batteries and Chargers
  • Globalmediapro charger - AC adaptor
  • What is a battery capacity?
  • Battery for Red camera
  • Buddy battery system
  • D-Tap connector
  • Globalmediapro battery - LCD display
  • Globalmediapro HW batteries
  • Battery for Arri Alexa?
  • Battery for BMCC (Blackmagic Cinema Camera)?
• Security
  • What information does Globalmediapro store about customers?
  • How is your online site encrypted?
  • Does Globalmediapro store credit card details and account numbers?
  • If our login (email) and password are stolen, can we lose anything?
  • Why can Globalmediapro not accept payment details for refund by email?
  • Does Globalmediapro send unsolicited emails?
  • We usually visit our bank branch in person to pay electronically/by wire. Is it safe for us to use online banking?
• Troubleshooting
  • We cannot log in to our account. Why?
  • We have forgotten our account password. How can we restore our password?
  • Why do we sometimes lose our Shopping Cart content?
  • Proceed to Checkout does not work. Why?
  • We tried to order a product marked In Stock but the Order shows a long Estimated Delivery Time. Why?
  • We placed and paid an order but cannot see order tracking nor our payment at the Orders page. What is wrong?
  • How can I obtain a replacement hard copy of a Tax Invoice?