Help FAQ
Click on the questions to be linked to the answers.
- General
- How can we place an Order?
- How can we Request a Quotation?
- What is the difference between an Order and a Quotation?
- What are the advantages of shopping online with Globalmediapro?
- Why do we need to register to shop with Globalmediapro?
- Is registration free?
- Can you quote for a product list we have emailed/faxed you?
- Can you send us your price-list?
- Can you send us your catalogue?
- Can you supply products not listed on the website?
- Do you sell second-hand equipment?
- How precise is the stock information (In Stock) on the website?
- Verifying Your Email: How it works
- How can we change an existing Order?
- How can we change the Tax Invoice?
- What is your schedule concerning public holidays?
- Can you confirm price, availability or delivery date of one of your products?
- How can we communicate with Globalmediapro?
- Why don't you have a call center we can contact?
- We would like to place a large order. Can we deal with someone in person?
- How can we offer our products to Globalmediapro?
- Jobs at Globalmediapro?
- Product rating?
- Manufacturer's restrictions
- Transport
- How does your tracking system work?
- How fast do you deliver?
- Which countries can you deliver to?
- Which country do you supply from?
- Can we collect our equipment from your office?
- Can we collect our equipment from your warehouse?
- Can our courier/shipper collect our equipment from your warehouse?
- What is a Shipment Order document at the Orders page?
- What is an Estimated Ship Date?
- Our order was sent but has not arrived in the expected time. What should we do?
- Our order was not supplied within the Estimated Delivery Time. Why?
- Our order was not supplied within the Estimated Delivery Time. What can we do?
- How to make sure our Ship To address is understood by the courier?
- Guarantee
- Pricing
- Your prices are constantly changing. How can we get the best prices?
- Does your price include Import Duty and taxes?
- EU. Do we pay more Import Duty and VAT if you supply from outside the EU?
- EU. Our company is VAT registered. Can we we receive goods VAT free?
- EU. Can we tell you to supply us from your UK office VAT paid?
- Delivery price?
- Quantity discount?
- Payment
- What forms of payment do you accept?
- What is the most recommended payment method?
- In which currencies do you accept payments?
- What currency should I choose for my payment?
- How can we add credit to our account with Globalmediapro?
- How can we use the credit balance in our account with Globalmediapro?
- How can regular customers pay more easily?
- Can our order be paid by a third party (not the Bill To entity)?
- Our bank account has a nickname. Is this a problem?
- What is a Payment Reference?
- What happens if we have paid without the correct payment reference?
- We forgot to use the numeric payment reference. Can you identify us by the payer's name?
- Our bank sent an MT199 reference amendment to the Globalmediapro bank some time ago. Why have you not processed the payment?
- Correspondent bank?
- What are BEN, SHA, OUR payment instructions?
- What is SWIFT?
- Can we pay by credit card?
- Can we pay with a credit card on the telephone?
- Can we pay in cash at your offices?
- Can we pay using an escrow service?
- Can our bank payment get lost?
- Handwritten payment instruction vs electronic payment instruction?
- How can we check if you got our payment?
- Technical
- How to combine a camera set?
- How compatible are the Compatible Products listed on the product page?
- How can we find more technical information about your equipment?
- What products from your website can be used with NTSC equipment?
- Broadcasting system in my country?
- Why do Globalmediapro not answer technical questions placed on the Contact Us page?
- What is the difference between models with similar names?
- Security
- What information does Globalmediapro store about customers?
- How is your online site encrypted?
- Does Globalmediapro store credit card details and account numbers?
- If our login (email) and password are stolen, can we lose anything?
- Why can Globalmediapro not accept payment details for refund by email?
- Does Globalmediapro send unsolicited emails?
- Our computer skills are limited. We usually visit our bank branch in person to pay electronically/by wire. Is it safe for us to use online banking?
- Troubleshooting
- We cannot log in to our account. Why?
- We have forgotten our account password. How can we restore our password?
- Why do we sometimes lose our Shopping Cart content?
- Proceed to Checkout does not work. Why?
- Verifying Your Email: Didn't receive verification email
- We tried to order a product marked In Stock but the Order shows a long Estimated Delivery Time. Why?
- We placed and paid an order but cannot see order tracking nor our payment at the Orders page. What is wrong?
- Australia. The Pay It at Post link gives an error message. Why?
- How can I obtain a replacement hard copy of a Tax Invoice?
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