Your bank transfer payment MUST always have the correct numeric Payment Reference - from your Order.
The Payment Reference is a message to the payee (beneficiary) about your payment.
Do not insert any comments or words with your reference. Our system only needs the numeric reference to recognize your payment.
Some banks allow two references, one for your statement and one for the payee. If you are not sure which field is for the payee, please enter our Payment Reference in both fields.
- this example does not indicate the payment reference number
PAYMENT REFERENCE 31234567
- this example is too long: the reference number may arrive incomplete