Our order was not supplied within the Estimated Delivery Time. What can we do?

If there is a delay longer than ETD of the slowest product on your Proforma Invoice we offer these solutions:

1. At your request we will replace the delayed items with others we have in stock. If the replacement is cheaper the balance can be used for additional items or for your next order. If the replacement is more expensive and the price difference is considerable we may require a balance payment. If the price difference is small we will cover it.

2. At your request we will split the order and supply what is in stock immediately and the rest later. We will cover the extra transport costs.

3. We will continue to wait until the items originally ordered arrive.