We placed and paid an order but cannot see order tracking nor our payment at the Orders page. What is wrong?

There may be the following reasons:

  1. Your payment has not reached us yet. If you paid over 5 working days ago and your payment does not appear please contact your bank and inform us.
  2. You login as a different customer. Check you did not register twice using different email addresses. Login with the email address at which you received your Order.