What happens if we have paid without the correct payment reference?
We may refuse to allocate this payment to your order and treat it as anonymous. If your payment does not appear at the Payments page within 5 working days please contact us indicating paid amount, currency, payment date, your bank SWIFT code, and actual reference used for the payment.
If we confirm our refusal to allocate the payment, then ask your bank to amend the reference.
Your bank can send MT199 SWIFT message to our bank asking to change the payment reference. Your bank may charge you a fee for this.
Make sure your bank has sent MT199 directly to our bank.
To avoid these delays, please pay with the correct Payment Reference.