Do you provide guarantee support for your goods?

We guarantee all our equipment for 12 months, as per the manufacturer's guarantee, for faults due to the manufacturing process.

Alternatively, we can offer the Mack International Warranty. To find a compatible Warranty for a product, click on Compatible Products folder at the product page. The Warranty covers repairs in any country, made at a manufacturer's authorized repair centre. You first register the fault on the Mack website and get an authorization number. After the equipment is repaired, Mack either pays the repair centre directly, or you pay the repair, send a copy of the invoice to Mack, and Mack refunds you.

Please note:

  • If the manufacturer's authorized repair centre decides the fault is not due to the manufacturing process, the buyer has to pay for the repair. This includes repairs where there has been misuse, tampering, modification or damage as a result of accident, contamination, impact or lack of proper care as indicated in the operations manual.
  • The probability of faults due to the manufacturing process is very low. Many problems are due to software and can often be solved by email.